Most disappointment in the service received.

I have been banking with FNB for a couple of years now and have asked if I could apply for a credit card. First I was declined, and then I was asked if I could send a paid up letter for an FNB loans that I had taken out years ago.

This was not an issue at all, I sent the paid up letter to email address:

***

This was on the 20th of January 2022. I then phoned their call centre to follow up on my Credit card application on the 21st to hear if they have received my documentation and I was told to resend it to the same email address and to enter my ID number as a reference so that's what I did.

On the 27th of January I was told via email that I need to send the paid up letter to said email address again. Yet again I emailed the paid up letter. This time I copied email address *** in.

Then on Monday the 7th of February I emailed the Outstanding document Department again and copied the FNB card email address in. No response.

I then went to complain on the website regarding this matter and received an SMS stating that my complaint was sent to the Retail Service Recovery Department and that a consultant will be in contact with me within 24-48 business hours.

This was Monday at 10:34 and it is now Thursday 14:36. No one has contacted me.

Very frustrated with the whole situation, just don't understand why they keep on asking me to send documentation that I have sent for the millionth time now.

This is costing me airtime ( I have to keep phoning the call centre to follow up and them I am on hold forever),

I have to keep using data to emails and attachments through.

I need this to be resolved ASAP as I don't have the time or energy to keep following up on this .