Most disappointing & frustrating experience with FNB!

Sadly this bank clearly does not believe in customer service. They give you a speech about a team of helpful bankers assigned to you on the Premier side but you have to make numerous calls and send emails to follow up and still nothing happens. I app**** for a youth card on the 10th June 2023 and gave all required info to the consultant who called ( id number, child's birth certificate, tax number etc). I was told that the next step is that the courier will deliver the card. I followed up on the 15th June and found out that the card wasn't ordered. Thereafter I was asked to email the same info to different email addresses, I had to do this 3 times, I was asked to call various depts. to follow up and made numerous calls in doing so. After numerous secure chat messages to follow up, 2 visits to a branch, and emails to customer care, the courier eventually called and said they have my card which will be delivered to my branch of choice in 5 working days, this did not happen. I called the branch office today and found out they don't have my card. Its now the 17th July 2023, over a month later and I still don't have my card....so much for my team of bankers!