Most disappointed

To whom it may concern

It's disappointing to know that you complain and it escalated into a bigger complain. FNB well done prompt reply, but your staff still the same 0/10.

How can we put this oh let put Roxy Goveder in the spotlight. How can you call a customer and ask him to talk when something was escalated your way. Please FNB teach your people if they call clients make sure of your facts and come with sulotion not explainantion. I can read your feedback and fully understand it, I need answers not smart employees like the above mention person not understanding anything about her job and the customers grievience , please this is become truly rediculious for such a big bank. Can I request that whoever call me first understand why FNB has failed me. Secondly understand clients and can offer a service. Thank, I hope you have employees that are.

Hope to hear from you soon with better and more professional work ethic. Don't understand mind people.

Regards, Gurshwen