Most deplorable service.

Im a premier account holder with FNB and last week i had notifications on my email that i was logging in to my banking profile ,which i wasnt.I called premier banking which transferred me to the ***** division who put a hold on my card and my online banking.I was issued a new card which arrived on Tuesday.I called the bank and had my new card activated.,which i was told was now usable.I called Premier banking on wednesday to tell them that i need my online banking to be activated to which i was told i need to go into a branch to resolve that.I agreed but was never told that my account is frozen.As with premier banking ,i had to be verified by using the last 6 numbers on my card and the pin code which meant my card was usable and my account active. My salary was paid in yesterday(thursday) to which i received an in contact message stating that. Being notified by in contact meant i could now access my account.I went to a garage to fill fuel ,which i subsequently did and did have the money to pay as my account was frozen and was never indicated by FNB that they had done so.I was embarrased so i called Premier banking and was told by the consultant that he was transferring me to another department not telling me which number to press in order of the prompts.I pressed number 3 and was cut off as they only work form 8 to 6.The time i called was 18h30..I called premier again and was now put on hold by the next consultant for 20 minutes and while waiting i used my wifes phone to call premier again and was put through the ***** dept.immediately.The second consultant did not put me the ***** dept but somehere else so that i can be on hold forever. When i eventually got to the ***** dept,this woman insists i that i go to a branch as she cannot do anything .I asked which branch i must go to as it is now around 19h00.

This is premier banking at its worst,I will have my account closed this month as FNB is the most pathetic bank in SOUTH AFRICA>