Most appalling and pathetic service from Business departments!!! Very rude consultants!!!

On Monday 14 February 2022, I was in Centurion at Psira, I made a purchase of R6480.00 from my credit card in which the first time it was unsuccessful, I then tried again as it kept giving error report, I tried the same amount and it was also unsuccessful, surprisingly both transactions were debited from my account but did not go to the merchant's account.

I checked my account thinking the funds will be reversed back into the account, unfortunately, the money was put on hold for authorization to this very moment, when I called the credit card department, I was told that indeed they see two transactions and that for them to release the funds, I should complete a form and it will take 20 business days for the funds to be released. I have never been this unhappy in my life of the years I have banked with FNB and by the response of the lady that assisted me, I run a business here, how the hell can I await 20 business days for clients funds to be released back into my account??? Do you people want me dead by clients???? The lady then gave me two authorization numbers which I drove back to Centurion but her advice did not work and now I am highly frustrated...

I then wrote an email to my banker who said he can only speak to the credit card department to assist me, four whole days today, there is n assistance, no response nothing... Such appalling service for a highly ranked financial institution and the place where the transaction was done they are now threatening legal action against me...

Second complaint... On the same day of the above-mentioned transaction, I transferred R60,000 from my revolving loan account to my business account, leaving R14,999 in the account, a few minutes later the R14,000 also disappeared... Like what the HELLLLLLL!!!! Can someone explain to me here what is going on??? If there were issues, they needed to call to clarify with me, not do their own thing. I have called the two departments, the revolving loan, and the business credit card departments, and I have not been assisted at all, instead of its like I am knocking on a brick wall and they are very rude and arrogant those consultants of yours as if our business is not paying their salaries!!!

Can someone in high authority attend to these issues or I will be left no choice to move to your competitor???

I need answers today and this is resolved as a matter of high importance and urgency by close of business today!!!