Mortgage Protection Plan/ Insurance

I've been with FNB for years and I was happy until I got the run around of my life for the Mortgage protection (MP) insurance activation. My bond was registered two years back and the MP is still not active, even though I was assured that it will be activated when the bond is registered and 'THERE WILL BE NO ACTION REQUIRED FROM MY END'. Two years later I find out it was never activated. Over a month now trying to activate it unsuccessfully. Everytime (4 times) it's being escalated to IT, no feedback. Today I experienced the best worst service transfared to 8 individuals (different departments) who went able to assist. With the last consultant I was informed it nolonger my problem but the bank fault and they need to sort it and it will be activated in 3 to 5 working days. Every time it was escalated I was told on the waiting period and it was never resolved.