AP
Andries P
1 reviews | Active since Nov 2017
10 Oct 2019, 09:02
Mortgage Protection
Good Day
We recently got a home load from FNB. I got mortgage protection from Momentum through my broker. I did submit it to FNB, but they were full of stories and eventually I took their mortgage protection to speed up the process.
I now want to cancel it and use my Momentum cover. Every time I phone FNB I get transferred up and down and no 1 can assist me.
FNB clearly want to make it as difficult as possible to use any other mortgage protection than their own. It is ridiculous! I also logged a call with a email a few day ago ( FNBREF#***), but FNB don't get back to me.
Hope you can assist?
Regards,
Helpful (0)
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Replies (1)
FNB (First National Bank)'s replyOfficial
10 Oct 2019, 11:55Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply10 Oct 2019, 11:55
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***