*****ic Verification

Tried unsuccessfully to change my cellphone details on the FNB online banking page. <br> I then tried phoning the Contact Centre for assistance. <br> The SECONDARY verification process asks one 5 questions to which you require 75%. <br> On providing the 5 answers I was told that I have failed the test - as if I don't know my ID number, Province, Home address and Month of my birth (which is from my ID number anyway).<br> The questions are apparently taken from HOME AFFAIRS and the CREDIT BUREAU!!<br> Call Centre Agent was unable to indicate which questions I had wrong.<br> <br> It is laughable to even think that the HOME AFFAIRS and the CREDIT BUREAU databases are up to date - what do I FICA at my bank for??<br> <br> Perhaps I should FICA at HOME AFFAIRS and the CREDIT BUREAU instead? <br> <br> UN STEVE yourselves!!!