Moren than 5 working days to settle loan account.

Im very disappointment with Ernest from Greenstone branch for lack of service. The reason I moved away from FNB. Even after the move, Im trying this whole week to settle a revolving loan. Went into the bank on Monday morning at 9am. They are closed as their generator is not working. Returned around 11am, discussed my request with Ernest to settle the loan and close the account - funds already transferred into the account. He told me to send a letter through to request which I did later around 2pm. Friday evening the loan is still not resolved and more fees are just being charged, as this is now running over month end. Five working days and it is still not settled and closed. On Thursday when I followed up with Ernest, i just received a response "Kindly note your request is with our loan team". Terrible service and I would not recommend FNB business banking. Even though there is a settle option on my banking profile, it gives me an error every time I try, and deducts fees.