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Channon C

1 reviews | Active since Feb 2016

29 Feb 2016, 09:22

More then a month to open a business bank account

I contacted the business telephonic banking department to open an account. After a month going back and forward with them constantly asking for more documents to be supp****, and repeatedly submitting the same documents, after they said to open an account you need a partnership agreement, copies of the partners ID's and a lease agreement. after doing the whole security questions and receiving a sms stating that the Online banking/App profile has now been activated and trying to register for the online banking just to get a massage that the card number that we have is not valid. When a consultant spoke to me she said that it would take 24-48 hours to get back to me. I need to open the account as we need to do business and salaries need to be paid today and I don't have 24-48 hours to wait. This has been the worst experience of opening a bank account

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Feb 2016, 10:33
Official
Hello ChannonC,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 878395.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)