more than double

Dear FNB.<br> <br> I am a current FNB client and i am very unhappy with the service i received. An account i generally pay R188 to has fallen into arrears (R752) and you without my permission decided to deduct money from my account to the value of R1659.91. You took more than half of the value its actually in arrears with, more so that you have done so without my permission. I am in a financial crisis and would expect the bank i trust my money will not do me in.<br> Now you tell me that i cannot have the money reversed. One would at least expect a call from your employees to make payment arrangements.