1 reviews | Active since Mar 2014
MORE THAN BAD SERVICE
My cheque account hasn't been active for about 9 months because i have been unemployed, now i am employed again my employer transferred my salary, but then i cannot access the funds. On the 1st of April i spoke to an *********** lady called Theresia Mothopeng of their cheque accounts call center. She told me my account has been closed. How so because i have went through such an experience before and all i had to do was pay the negative amount to put the account put to date and my account was working again. Why cant the same thing be done now???!!!??? Its girls like Theresia that makes customers run to other banks!!!
Good day Thomas,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Your account has been closed due to there being no activity for the past months.
We have referred your complaint to FNB Points of Presence to investigate why you were not advised thereof.
Your complaint reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Thomas,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Your account has been closed due to there being no activity for the past months.
We have referred your complaint to FNB Points of Presence to investigate why you were not advised thereof.
Your complaint reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)