more than a moth to sort out application??

A few months back I received a phone call to sell me a new credit card product at an interest rate of 9.5% (later informed only for the first 9 months). August 9 2015 - I sent all requested documentation to FNB to switch my credit card over to their bank. August 18 2015 - I re-sent the docs to another email address. September 2 2015 - sent MORE requested documents. I have phoned numerous times in the last two weeks and I either get transferred to different departments or I just get cut off. I am supposed to be moving all my accounts (2 personal &amp