More than a month to sort out 1 query???

<p>I have called several times, I have went into the branch several times and each time i get the same response "we have sent this to our technical department"...</p> <p> </p> <p>I cant do online banking at all, and this happened when I got my new card. I tried the reset option, no luck, i did the forgot password, no luck, and the consultant who I spoke to said that she can see there are no failed attempts.</p> <p> </p> <p>My issues and frustration with FNB is really getting to the next point.</p> <p>I will go into the branch, and cancel all my products with FNB, the service is pathetic.</p> <p> </p> <p>If you want a list of issues, then here it is:</p> <p> </p> <p>1: an incorrect amount was taken from my account, there was a charge of R100 for this, I logged a dispute and the case is with the forensic department however I have received the bank charge back after being promised it will be paid back after the reversal is done. where is the reversal of the R100 taken on the 15th March 2017?</p> <p> </p> <p>2: every single month, I have to call your loan department to reverse a deduction from my account. Currently I am under administration and notification was sent from my debt counsellor to you but now again you went and deducted from account???</p> <p> </p> <p>3: A debit order of R99 went off my account again, exact same reference as last month, same date, I requested that this be stopped and each month this is reversed back to me... Must i go into the branch again or call again?</p> <p> </p> <p>4: As mentioned above I cannot access online banking and cannot transact on my accounts? What is going on???</p> <p> </p> <p>I am closing my account this week with all products, enough is enough!!!</p>