1 reviews | Active since Jun 2013
More than 3 weeks trying to open a business account?!
<p>I have been trying since 18th April to open an FNB business account, on the same day I uploaded the FICA documents requested and since then there have been more than 6 e-mails from FNB saying the documents are outstanding. I have also received 3 smses and eventually complained online about the complete lack of service as I have repeatedly submitted this documentation in addition to a declaration that was requested only to receive ANOTHER request for the very same information this morning! I should note that I have already deposited money into this account which FNB were more than happy to take when they have not completed the account opening. </p>
Good day Ms. jennygrimmer01
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. jennygrimmer01
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***