More than 15 working days have passed with no feedback on FNB ***** case!

Once again I have to address FNB's incompetency via Hello Peter. They had indicated they would give me a call after 10 working days to discuss the ***** case on my account and it has been more than 15 working days with no feedback from their ***** division. An email was sent to enquire about the status of the case and no response was given. This is absolutely frustrating and I am so disappointed in the lack of professionalism displayed by this institution! I am interested to find out what their response will be this time around as the last time they casually told me to wait patiently for the 10 day duration period during which their investigators would be working on the case!