More shocking service from FNB

I lodged a claim with FNB STI on the 12 Dec 2025 for the theft of a ****** motor vehicle. It was lodged on the FNB as per their requirement. After numerous complaints throughout the process for delays the claim was investigated and then I was advised that they need the natis documents. The courier company decided on their own accord that they were not happy with the document that I supp**** although it was correct and eventually collected it. It’s been almost a week and no further feedback has been received from FNB. The level of incompetence from FNB is shocking. They inability to do anything despite the customer pushing and prodding them along is truly frightening. I am still awaiting feedback after a week since all documents were submitted. I am still to receive any feedback from the claims handler. The calls from the complaints resolution team is only lip service with no proper resolutions or communication details supp**** so you are left with only telephonic requests for feedback. The in-app message platform always times out. There is no claim handler as far as I can see. The complaints via the hello peter platform seems to be the only way of eliciting feedback although it is never complete or followed through. I will advise any one to stay away from FNB short term insurance. The level of incompetence is truly astounding.