More promises of service, BUT only followed up with threats and BAD attitude

<p>In response to ignored complaint ref ********** , you issued another ref promising resolution - ref ********** </p> <p> </p> <p>All I have received is an SMS AGAIN after clearly stating that my preferred channel of communication is e-mail.</p> <p> </p> <p>One sms is </p> <p> </p> <p>FNB :-) The business account for THE ******Xis at risk of being frozen. Kindly submit the requested FICA (KYC) documents to ********** by 20 Mar '17. Please contact us on ********** 405. Ref# ********** 6 . FNB a division of FRB Ltd.</p> <p> </p> <p> </p> <p>I STILL have not been told what is missing. I DID submit doc requested in NOVEMBER 2016 .</p> <p> </p> <p>Now I have received this SMS after somebody that could not communicate verbally - after ASKING her to send me an email.</p> <p><br />1/2 FNB :-) This is a reminder for you to complete the required CRS<br /> forms THE *********X<br /> and return to<br /> ********** or call 087 (yes it ended here)</p> <p> </p> <p>I suggest that a senior competent manager gives me a call (NOT BEFORE 10:00) this morning.</p>