More like "how can we NOT help you?"

I've sent FNB countless emails for 2 months already requesting a paid-up letter for my credit card and got no response. I then resorted to Hellopeter and got and got 1 email from the Customer Relations Department, but nothing was actioned, so what's the point? I've been calling all morning, and keep being told "that's our admin department's job, I'll see if I can get hold of them" and then the person just drops the call.