TM
Thandiwe M

1 reviews | Active since Jan 2016

23 Jan 2018, 09:52

More ******* debit orders

So it seems every week I will have to come and lodge a complaint on Hellopeter against FNB. Every week I get an ******* debit order on my account, complain, and its back to square one the next week. Your debit order dispute forms are not helpful...First of all I have no information on the firms debiting my account; including when and what amount the debit orders are. What is happening is plain ***** and FNB should have done something about this. I only experience this problem on my FNB account. Frankly I am tired of having to lodge complaints, its time consuming and is never a permanent solution.

PLEASE GET UR HOUSE SORTED...

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jan 2018, 11:41
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)