zT
zoe T
1 reviews | Active since Jan 2017
16 Jul 2024, 21:31
More ***** activities by FNB
I HAVEN'T RECEIVED MY REFUND ON 2 CREDIT CARD disputes. 1 completed in April and another this week. The one this week is because FNB block a transaction saying I had no funds. I had more than enough and went to the bank where the manager was also shocked as she could see I had funds 2 days prior to making the transaction. Now I am sitting with my account on minus because even after the money was reversed and a new payment made- the original failed transaction was debited again. The problems I have had with FNB are classless
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Replies (2)zT
zoe T's updateReviewer Update
17 Jul 2024, 16:53I just got this now - Ref No *** Good day, Please advise if another form of payment was used when the transaction of R5230 declined, if so please provide the proof.
FNB LTD
Why must I provide proof yet I spent 2 consecutive days at the bank explaining this and filled the form. The money was reversed on Friday and I made an ETF then my card was charged again on Monday for the same amount that was declined on Friday but still went out of my account(this is the amount that was reversed on Friday) , if this lazy person had just checked my account they would have seen this or read anything from Edith at Northgate. She explained everything, why must I provide you with proof to fix a mistake FNB made?????????? Please respect me.
FNB LTD
Why must I provide proof yet I spent 2 consecutive days at the bank explaining this and filled the form. The money was reversed on Friday and I made an ETF then my card was charged again on Monday for the same amount that was declined on Friday but still went out of my account(this is the amount that was reversed on Friday) , if this lazy person had just checked my account they would have seen this or read anything from Edith at Northgate. She explained everything, why must I provide you with proof to fix a mistake FNB made?????????? Please respect me.
zT
zoe T's update17 Jul 2024, 16:53
Reviewer Update
I just got this now - Ref No *** Good day, Please advise if another form of payment was used when the transaction of R5230 declined, if so please provide the proof.
FNB LTD
Why must I provide proof yet I spent 2 consecutive days at the bank explaining this and filled the form. The money was reversed on Friday and I made an ETF then my card was charged again on Monday for the same amount that was declined on Friday but still went out of my account(this is the amount that was reversed on Friday) , if this lazy person had just checked my account they would have seen this or read anything from Edith at Northgate. She explained everything, why must I provide you with proof to fix a mistake FNB made?????????? Please respect me.
FNB LTD
Why must I provide proof yet I spent 2 consecutive days at the bank explaining this and filled the form. The money was reversed on Friday and I made an ETF then my card was charged again on Monday for the same amount that was declined on Friday but still went out of my account(this is the amount that was reversed on Friday) , if this lazy person had just checked my account they would have seen this or read anything from Edith at Northgate. She explained everything, why must I provide you with proof to fix a mistake FNB made?????????? Please respect me.
zT
zoe T's updateReviewer Update
19 Jul 2024, 12:15I was at the bank yesterday and I was told my refund had been processed and the money would reflect today but lo and behold I have no funds and I keep getting charged 90rand everyday for declined transactions. FNB doesn't care about their clients because if they did they would have fixed this on Monday as it was their mistake made last Thursday. I have all the recordings of my conversation with the lady at Northgate- her pleading with the people at the head office or wherever to resolve this as it was the bank's fault, I will be taking these to the ombudsmen and suing you further for pain and suffering because I am literally borrowing money for fuel, for food as I can move funds into the account to use for my day to day needs. Secondly the customer service agents are the just the worst. I have sent all the paper, Edith from Northgate has begged and pleaded with so many people there and still we have not received help and I don't have my money.
zT
zoe T's update19 Jul 2024, 12:15
Reviewer Update
I was at the bank yesterday and I was told my refund had been processed and the money would reflect today but lo and behold I have no funds and I keep getting charged 90rand everyday for declined transactions. FNB doesn't care about their clients because if they did they would have fixed this on Monday as it was their mistake made last Thursday. I have all the recordings of my conversation with the lady at Northgate- her pleading with the people at the head office or wherever to resolve this as it was the bank's fault, I will be taking these to the ombudsmen and suing you further for pain and suffering because I am literally borrowing money for fuel, for food as I can move funds into the account to use for my day to day needs. Secondly the customer service agents are the just the worst. I have sent all the paper, Edith from Northgate has begged and pleaded with so many people there and still we have not received help and I don't have my money.