MONTHS LATER,and no resolution to my cellphone banking issues!!

<p>I had an attempted **** on my account,which I reported in person to the Clearwater branch,months ago.I also conversed with atleast 3 different people via the Premier Banking Chat on the App,still no resolution to my problem,as I am sent from dept to dept,with NO ONE knowing what to do.</p> <p> </p> <p>When I had the attempt made on my account,first thing I did was lower my limited on EVERYTHING,including my cellphone banking,will I can get to the root of it all. I lowered my cellphone banking (not app,cellphone) to R50 total - that was wasy to do. Once I tried to,via cellphone banking,to raise my daily withdrawel limits via cellphone banking,I do not have the option to do so.</p> <p> </p> <p>NOW - I worked in IT,so I'm no idiot,so I could easily outwit the untrained callcentre staff,who basically tell me that I must be doing something wrong. I take them through the same steps they give me,but yet,there is no way or option on my cellphone banking settings,to change my limits back to the previous limits.You can't do it from the app or online banking,so after an extremely rude conversation,which I reported btw., I was left with the option to go into FNB.The usless 'Help desk' guy looked at me with confusion and said 'Eish' (not kidding) maybe go to that guy' and pointed to one of the account guys,after waiting in a slow bank,I left. This was ages ago. I then phoned again,and still no help. I need this sorted asap!!! Enough is enough!!</p>