Monthly statement

I have been trying to get my August statement which needs to be submitted at work for salary discrepancy. Called Fnb Monday didn't get any joy. Agent told me that she can't do anything to assist i must to the branch. When i asked to speak to her Team Leader she dropped the call in my ear. Called again on Tuesday spoke to a guy who said that my statements where set to give a statement after 50 days and that he will change it to be last day of the month. He then said i must access my app today to get the August statement as changes take 24hours to update. I called in today as i could not pick up the statement that i have been looking for since Monday and was told that the guy i spoke to yesterday did not update my profile successfully. Which brings me back at the point i stated off on. I'm being told that i must go to the branch. What happened to digital platforms. Why should i go to the branch to get a statement. I was told that call center consultants don't have the rights to send out statements as client complained about the charges. My question is what about the client who did not say that? Shouldn't it be an option that a client chooses and not make a blanket decision for everyone. As FNB being the leading bank this is PATHETIC. This is a huge service failure when it comes to clients needs. My working hours does not allow me to go to the branch so for that i should suffer. I need my August bank statement rangeing from 1 August to 31 August today please. It's things like these that makes us look at other options like moving to a different bank. Really disappointed in FNB.