Monthly rewards fee and pointless twitter feed

Please advise on two things<br> <br> 1. Why am I being charged 16.50 monthly rewards fee on my credit card? I never signed up for e-bucks and I own both a Gold Credit and Cheque card. Please refer to my October and November transactions.<br> <br> 2. Please also clarify with me what the purpose of your @RBJacobs twitter feed is. Even the last time in May when I asked them for assistance they were totally useless an unable to help me. My opinion is that they are really \good for nothing""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;924107;818675;9;5;0;1;0;0;5;15/12/14 7:28;1254;NULL;15/11/30 12:27;15/11/30 10:34;Awesome service;***;Gary/Belinda;***;hulle is 100% help fol ek sal almal an raai om na hulle two te kom ek het nie eens n boeking gehad van dag nie en hulle het my gelp weer eens dankie julle ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;639870;357;16;2;1;1;5;3;5;15/12/02 8:46;1254;2;15/12/01 13:46;15/12/01 11:52;Porting Numbers;8,11E+12;;***;My husband has made a number of attempts with Vodacom to port a CellC number to Vodacom without success. The latest comment was that Vodacom could not help him and that he must go back to the shop where he made the initial request. That is in Gateway, Durban and we live in Pretoria. Could Vodacom make this procedure more difficult? It seems like Vodacom does not want out business?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;925935;711914;41;2;0;1;0;0;2;16/01/18 9:38;1254;NULL;15/12/03 14:33;15/12/03 12:44;Shocking service;8,10E+12;;***;Trying to get a new safety net for our bounce king trampoline for my two 4 year old boys. I have called M5 sports group on numerous occasions. Each time someone has taken my number and promised to get back to me regarding stock availability... I am still waiting for someone to call. Last week I was told (after I called again) there was net for me that was being kept aside. I drove out to get the net only for it to be the wrong one. I was promised that one would be delivered early this week to a game closest to me... I have called them twice this week to find out if I can go and collect... only to be asked for my number again and never called back.<br> I have just spoken to the regional manager, who never once apologised for the inconvenience. I was again asked for my number and we will see if I get a call back.<br> SHOCKING CUSTOMER SERVICE;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;390250;353;5;2;0;1;0;0;2;15/12/08 7:49;1254;NULL;15/12/07 12:28;15/12/07 10:55;Multichoice take extra payment;acc.no ***3;;***;Since August 2015 I struggled with Multichoice to sort out my account, according to them I did not pay the August 2015 payment. They cut my service immediately and I went to the branch to sort it out. I showed them my bank statement and the service was reconnected. since then it happened on a monthly basis that they cut my service and I must explain everything again and also show them the bank statements. In October 2015 they took a double payment and said again I did not pay for August 2015, again I have to explain everything and show my bank statements to them. Up until today they did not reverse the extra payment back to my account and they just say that they are busy to investigate and will come back within 72 hours. it is now almost 5 months since this problem started and no results yet. But as I read through all the reports on Hello Peter then it seems like a general problem at Multichoice. If I don't pay they cut my service but now they took extra money what can I cut , or must I just shut up and accept it.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;345937;765374;14;2;0;1;0;0;2;15/12/08 14:37;1254;NULL;15/12/07 19:24;15/12/07 17:43;user journey [URL Removed] app!!!!;na;app developer;***;[URL Removed] have developed an app, for a mobile phone right and you guys partner with FNB / ebucks ? Then why the hell don't your developers check the user journey, part of the Security step is to verfy a visa card transaction via otp sms'd to the same mobile phone the app is on - but as soon as I switch between the fnb otp sms and the [URL Removed] app the visa verification page and my option to complete the transaction dissappears sooooo vvveeeerrrryyy annnnoying!!!!!! I don't want to have to work out a solution to to pay, should all just be seamless - for an online digital [URL Removed] on guys you just wasted a bunch of my time!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;310387;724;14;2;0;1;0;0;2;15/12/09 8:48;1254;NULL;15/12/08 13:47;15/12/08 11:54;Double payment made ;8,61E+12;accounts ;***;A double payment was made on my account, the first one was done via EFT on the 1st December 2015 of R500 and the second one was made on the 6th December 2015 in store on R500.<br> <br> Ackermans now says that they only pick up the payment made on the 6th December and not the one on the first December.<br> <br> I have made payments before via EFT. one of those payment were made in September and there was no issue at all in having this allocated. Kindly explain to me what is the issue now?????<br> <br> kindly note proof of payment and copy of id has been sent through today, to email [Email Removed];;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;268263;23;1;2;0;1;0;0;2;15/12/10 9:53;1254;NULL;15/12/09 14:51;15/12/09 12:59;Still Getting Spammed with Standard Bank Customers;NA;;;I complained about Standard Bank customers calling me on the 26th of May and that was after it was happening for well over a year already.<br> I AM STILL GETTING CALLS.<br> See my last complaint http://hellopeter.com/standard-bank/complaints/standard-bank-customers-keep-phoning-me-***<br> <br> I will keep complaining and I will keep trying to get hold of directors of Standard Bank until this get resolved.<br> I really hope that POPI comes into effect because then I can Sue Standard Bank for giving out my details without my permission.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;929019;893260;16;2;0;1;0;0;2;15/12/15 13:36;1254;NULL;15/12/10 18:29;15/12/10 16:42;SIM card not active after 6days & one can help;8,91E+12;All departments;***;Order phone with MTN direct for my upgrade phone was delivered on the 04.12.2015, they deliver the phone with a sim that is not yet activated. Called the 808 number and be told that the activation department is not open on weekends. Wait for Monday and the number given for activation doesn't work. Call Tuesday and some say the department is open 24hrs. Well SIM card today is still not active and they will still debit me for a service that is not working. Either we get issue fixed or I cancel my contract. You can't supply customer a nano sim without deactivating the micro I mean what is the point of an upgrade. I'm gonna cancel this contract since I'm getting no help till 10.12.2015;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;865864;28;1;2;0;1;0;0;2;15/12/14 10:09;1254;NULL;15/12/11 15:11;15/12/11 13:15;ABSA FAILS TO HONOR CLAIM;7,51E+12;Claims Department;***;Absa fails to honor my claim.. 3 claims in 1... Any excuse not to pay.. Purchased house this year.. Absa did the valuation and checked the property.. Now they claim the following.. 1. Pool panels was not tied down.. 2. wall that coming down is the neighbors fault.. Incident happened 16/11/2015 with the huge storm - assessor comes on the 2/12/2015 and states there is cracks on the wall.. so they will not honor the claim... 3. Metal sheeting pulled off by storm,, Absa just says they not honoring it.. To lodge the claim was quick.. But no response from absa.. Each and every time I had to call them to get an update .I am told not to throw any debris away as they will need it, almost Christmas and my Place still looks like you know what with all debris laying around. You call one agent says the claim will be honored... they are just awaiting quotes,, Called now and they say they are not. [URL Removed] , as per the link attached I see I am not the only one... So I will start the process of moving my Bond and other accounts i have wuth them to another bank as well as get new insurance. ABSA DID NOT HAVE THE DECENCY TO CALL ME TO INFORM ME...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;559696;893260;16;2;0;1;0;0;2;15/12/16 13:36;1254;NULL;15/12/15 18:31;15/12/15 16:42;Cell tower still not fixed properly ;7,02E+13;Sheldon ;***;Here I complain again of the Bathurst Eastern Cape cell tower, they said they'd fixed it yet so why do I complaining again? Because do did a pathetic job, tower is still not right, still gives problems, sometimes full signal but you cannot phone or connect to the Internet, yesterday and today I had altogether 14 dropped calls in two days you cannot even have a decent conversation , I'm losing airtime and Internet bundles and I now want that sorted and refunded or I'll go to the ombudsmen. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;931872;23;1;2;1;1;5;3;5;15/12/21 12:01;1254;2;15/12/18 16:51;15/12/18 15:07;I want my money;7,00E+12;;***;I was called on 25 November 2015 by standard bank call centre as the person identified herself to me. In the process of updating my details over the phone R5000.00 was deducted from my account. I immediately reported the matter at the Standard bank branch in Senwabarwana and on the call centre. They have promised feedback on the matter in four to six weeks, even today I did not get my money back.<br> <br> I need to know the outcome of the investigation and exactly when will I get my money.<br> <br> Regards<br> <br> K Phosa (Mr);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;872170;715444;14;2;0;1;0;0;2;15/12/21 8:05;1254;NULL;15/12/20 12:59;15/12/20 11:11;Do not want to exchange or refund faulty goods;;Manager + staff;***;Dion wired polokwane are a bunch of ******* who do not care about customer service. I bought a Motorola cordless phone from them 4 months ago which packed up last month. When I took it back for for an exchange, they told me they cannot exchange the product for me as they have to send it back to the supplier first and the process will take 21 days. I have 2 small kids at home and cannot function without a housephone. I was forced to buy another phone (from another store off course) in order for my household to keep on running. This is terrible customer service, and it was a faulty product that stopped working. It is still under gurantee and consumer protection act states the consumer has a no questions asked warranty of 1 year. To date I have spent in excess of R100 000 on dion wired polokwane in the past 12 months. I normally spend around 10000 per month on electronics and appliances. My business will now move on to someone who is serious about client service. I will not support dion wired or any of their massmart counterparts again... By the way the 21 day period is long over and I still have no phone and no call from the useless dion wired polokwane management.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;916603;28;1;2;1;1;5;3;5;15/12/23 10:52;1254;2;15/12/22 15:56;15/12/22 13:58;Frustrating service: no response;4,79E+15;;***;As I write this I am on hold on my fourth call to ABSACARD. Each time, I have had to hold for about 45 minutes. That's not the problem. The problem is that on the 1st of December, I submitted my application to reinstate my credit limit (which I had previously voluntarily reduced). I was informed that it will be processed within 3 working days and that ABSACARD will update me accordingly. 21 days later, absa are yet to get back to me about a thing. Instead I have been making the calls every several days to enquire. It is appalling that a bank like absa needs more than 21 days to process a credit limit application. It's even more appalling that it's almost impossible to get feedback and progress updates in that time.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;933458;1081;40;2;0;1;0;0;2;16/01/14 10:56;1254;NULL;15/11/28 23:32;15/12/23 14:02;WHAT HAPPENED TO INTEGRITY?;HERTZ CLAIM 71003;WILS RAUBENHEIMER / NADIA MARITZ;***;Our son's car was ploughed into by a Hertz rental vehicle on 28 November 2015. The S.A.P and the Metro police refused to give us access to the driver of the vehicle, nor would they breathalyse the drunken driver of the Hertz vehicle. We were told by the police to contact Hertz directly for the claim. We did the AR report and the Monday after the accident, we called Hertz for assistance.Palmed from pillar to post by Hertz staff members, with no one ever bothering to call us back, even when they promised to. They never sent a claim form, but they allocated a claim number.They dismissed the claim saying that their Hertz client was in breach of his agreement with them and that they were therefore not liable to pay for the damages to our son's vehicle. They also refused to give us the details of the driver of the Hertz vehicle, citing customer confidentiality. <br> <br> We tried to call the CEO of Hertz, Wils Raubenheimer, at least four times. He was always out. When we left a message, he failed to return the call. He did send one email to us, but only to find out when we had allegedly called him. No compassion, sympathy or apologies. To date they refuse to pay for the damages. Disgraceful!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;199000;751184;14;2;0;1;0;0;2;15/12/28 9:00;1254;NULL;15/12/24 0:00;15/12/25 12:06;3rd time meat is sour;7,20E+12;meat sour funny strong acid smell;***;This would be the 3rd time buying sour meat it smells like acid so sour the meat is. When I through it onto the potjie got this sour smell steaming from the potjie. Food *****s your meat is not nice.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;111961;704391;9;2;0;1;0;0;2;16/01/02 8:51;1254;NULL;15/12/29 13:45;15/12/29 11:57;Policy Cancellation for 6 months;8,11E+12;;***;Nobody would actually believe that I have been trying to cancel this stupid policy since July. I have made numerous calls, sent email even cancelled on your website. But you still deducting money from my baby's account. I even told the lady I spoke to that this is my baby's account and I don't want any debit orders on this card. But to date you still taking money from the damn account. I stopped the debit order from my bank and you guys just changed the amount so it could go through. I told you guys numerous times to cancel the policy.. Really are you guys that desperate. From July, July for God's sake WTH?? Is that how you make money now?? just to think I was considering coming back to you guys because Outsurance is ripping me off. JULY think about it, it's 6 months already. PLEASE, PLEASE CANCEL THE STUPID POLICY PLEASE..I'M BEGGING YOU..;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;432025;23;1;2;0;1;0;0;2;16/01/06 8:53;1254;NULL;16/01/05 13:47;16/01/05 11:59;Debit dates;8,61E+12;;***;I have an account with Standard bank and they are also my finance house. Every month my debit order for the vehicle goes off on the first and if the 1st is on a weekend they then collect on the next working day. Its funny that during the year i never have any issues with the debit but come december its a different story. they decided to collect the vehicle installment on the 02.01.2016 sent me the sms on the 03.01.2016. Now i have a returned debit that is unneccesary on my account. i tried calling them and no one could explain whats goung on, one of their agent then said they are tranferring me to a department that can assist but i was then holding for forever. i need this whole thing fixed and no returned debit order charges must be on my account. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;648930;574;41;2;0;1;0;0;2;16/01/11 8:11;1254;NULL;16/01/08 13:04;16/01/08 11:17;Change of Branch;;;***;I contacted the Call Centre, and spoke to agent by the name of Lungo (apologies for spelling if wrong). Agent was polite, and well spoken. Informed agent that i'd like to move branches as one close to home has newly opened. The agent assisted in me a timely manner, confirmed that the change had gone through and advised me on my new monthly instalments. However at the end he informed me of the transfer fee between branches.<br> <br> Odd that i've been with PF since 2011, originally was contracted to the wanderers PF, then had to move due to work, that is when i transferred my account to the Bedford view branch, which i hadn't' had to pay a transfer fee. So the lack of information about a transfer really is conundrum as i've been a loyal member, not missed a payment and yet still get charged a fee that is more than my monthly debit. <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;938413;1054;14;2;0;1;0;0;2;16/01/12 8:20;1254;NULL;16/01/11 13:20;16/01/11 11:26;Makro online shopping not efficient;7,91E+12;Felicia;***;I've ordered goods online, to be delivered within 2 to 5 working days. I can't track my order online, and the call center cannot provide a delivery date and time. Today is day 5.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;603374;711389;25;2;0;1;0;0;2;16/01/13 11:14;1254;NULL;16/01/12 15:48;16/01/12 14:20;Hidden fees;203016;Olean Matsiari "