Monthly Rewards Fee
FNB's and eBucks new pricing was effective 01 July 2015.<br> <br> Around 13 July 2015, I was charged R16.50 on my credit card for MONTHLY REWARDS FEE. I contacted FNB and they reversed it.<br> <br> On 13 August 2015, I was again charged R16.50 on my credit card for MONTHLY REWARDS FEE. I contacted FNB again and their response this time was, \Please be advised that your Gold Credit Card is linked to eBucks. As of the Annual Pricing Change effective 1 July 2015
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FNB (First National Bank)'s replyOfficial
19 Aug 2015, 10:53Hello CassimY,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit Card who will provide you with feedback.
The reference number is 743632.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit Card who will provide you with feedback.
The reference number is 743632.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply19 Aug 2015, 10:53
Official
Hello CassimY,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit Card who will provide you with feedback.
The reference number is 743632.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Credit Card who will provide you with feedback.
The reference number is 743632.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)