Monthly Bank Charges

I am gobsmacked!!!!! Having made a query via email to FNB regarding my monthly bank charges, I today received a call regarding my query. When I asked why a customer is not informed when they turn 55 that they qualify for a reduced monthly bank charge fee, I was told.... "FNB contact the customer once, if there is no response they do not follow this up". So, how many of your 55+ customers are paying the standard monthly bank charges... tens of thousands I would imagine. You profess to be the leaders in banking technology, I vehemently beg to differ. Why is the 55+ account holders an SMS or email to say that their account has been automatically changed to the preferential pensioner monthly charges??????? So for the past 10.5 years I have been paying the standard charge when in fact I should have been paying the preferential charge. I was informed that now that I have made the enquiry my monthly bank charges will be R45 as opposed to the R219 I've been paying. Over 10.5 years that amounts to thousands of Rands that I should not have been paying. It's amazing how your systems are primed to contact the customer immediately when their accounts are overdrawn or not managed properly, but the benefits a customer should have are afforded 1 call and if it is not answered... tough!!! Well FNB, I for one am going to be moving my banking account to an institution that places customer service as their first priority. I have completed the additional information below - however, I know that I will either not receive a response, I will get a call where the person will give me the same drivel as the person who I spoke with today, or this post will be ignored.