MONTH LONG ACCOUNT ACTIVATION LEAD TIME

I requested a call back for account activationf for my son who is a minor on 29th Feb, Today is the 25th of March. I call your Call centre to follow up on why the activation is taking so long and Im told the card was never ordered. I believe Xoli Lukhele is the consultant who opened the account. A month later, no card, account?? FNB, is this you? Dorcasa (the consultant I spoke to today) tried to help but when I asked for a call reference number she gave me card number even after I specfically said I need a call ref, eventually i asked if you use card numbers as reference numbers and only then was i give a call ref ***. Disappointed