Hellopeter
Share Your Experience

1 reviews | Active since Jul 2017

31 Jul 2017, 13:34

Month End

<p>How can any bank have only 1 teller operating over month end? I had to wait over an hour to deposit money for the business. No person can be away from their business for that long. Sort this out or you will be loosing lots of clients.</p>

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2017, 14:11
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have received your complaint and have routed it to the relevant department for investigation and resolution.

Your complaint reference number is ***NF.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

's update31 Jul 2017, 14:58
Reviewer Update

Thank you Naomi for the quick response.

I truelly hope this issue will be resolved as it is not my first time experiencing it!

's update31 Jul 2017, 16:05
Reviewer Update

I had a call from the branch manager and he has explained the situation. I appreciate the quick response from FNB :)

FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2017, 13:50
Official

Good Day

Thank you for your postings and changing the review status.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

I sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to Contact us on ***.

I thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints

Naomi Petersen

***

***