MONIES ****** FROM MY ACCOUNT!!!!!!!!

I am extremely unhappy with the service I have been receiving from FNB since the beginning of the year! I had an account that was overdrawn, and wanted to settle the balance before more fees were added. I was told that I can't pay the balance (January) as the account has been closed, and needs to be FICA'd

BUT during the middle of the COVID-19 LOCK DOWN, THE FULL AMOUNT OF R3500.00 was taken from my Gold Cheque account to settle the balance, when I tried to settle it in January, it was only R1900.00

THERE HAS BEEN NO ASSISTANCE OR HELP OR RELIEF!!! JUST MORE STRESS!!! IT IS UNACCEPTABLE TO EXPECT ME TO PAY THIS!!!! AND I WON'T SETTLE FOR IT!!!

And to top it all off......................................... MY ACCOUNT HAS BEEN FROZEN TWICE in the last two weeks by the KYC department. I have been a LOYAL customer for almost 7 years!!!!!

I NEED SOMEONE TO CALL ME! AND FIX THIS!!!!