HSLD
Hester St Leger Denny

1 reviews | Active since Aug 2017

25 Aug 2017, 12:15

MONIES DEDUCTED WITHOUT PERMISSION

In 2010 I came out of Debt Review. Kept on paying my FNB card through Groenewald Lubbe Inc in Randburg. The first time I have ever seen a statement from Groenewald Lubbe Inc was an email that i received on 10 August 2017. I requested the statement 4 times before being sent it. I sent it directly to my attorneys who are working through the exorbitant amounts charged. On 25June 2017 an amount of R3087.00 was deducted by FNB from my FNB current account. I realised that I still owe FNB card monies and after speaking to them left it at that. In the meantime I saw on my bank accounts that i was in credit to the amount of R1386.27 on my credit card account. This morning FNB deducted another R3087.00 from my account while the credit card balance is a credit. FNB need to pay back my money as soon as possible. I will not stand for this. They have no permission from me to take monies from my account. When speaking to the card division there was absolutely NO help. When I asked to speak to MPO's supervisor I was told the person was not in. I will also be complaining in the STAR newspaper as well as the BEELD newspaper

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Aug 2017, 12:57
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

HSLD
Hester St Leger Denny's update25 Aug 2017, 12:59
Reviewer Update
Thank you