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kryshka S

1 reviews | Active since Oct 2016

24 Nov 2016, 14:57

Moneys being taken from my accounts

<p>I have a unsecured Loan with Fnb which I am currently unable to pay due to financial distress. </p> <p>This month, Fnb did internal branch transfers from my cheque and smart supersave accounts to my loan account twice within a 30 day period totalling over R4000.00</p> <p>I need this money back and cannot reverse the D/O. Why is the branch going into my account in the first place? and why would they take money from y savings pocket???????</p> <p>Really heartbreaking as I now have no money for food til month end and I have my root canal on the 25/11/2016 which I now cannot afford to go for as FNB took my frikkin money</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Nov 2016, 09:39
Official

Good day Ms. smartkitty21

Thank you for your feedback regarding your service experience regarding the repayment matter on your loan. We do apologize for the service experience and we have logged a high priority complaint in this regarding with the following reference number: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Malik Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***