PN
Phumza N

1 reviews | Active since Dec 2015

07 Jan 2016, 09:39

MONEY WITHHELD FROM MY BANKING ACCOUNT

I bought ipad smart device on account from Fnb. I was paying till i had a problem paying.<br> Mr Presley ***) withhold 2500 from my account in November. I went to the branch to enquire and the consultant told me that Mr Presley withheld the monies.<br> I called him and asked him to release the money and promised to pay R200 till the account is settled. He sarcastically refused to release the money. After i begged him he only released 1500.<br> In december 22, he again took the balance of R1600. I felt powerless and he has the power over my money as he boasted over the phone that if he wants he will not release the money back to my account. I felt lije he should have given me a chance to pay this account. <br> I need my money back into my account.<br> <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jan 2016, 10:31
Official
Hello Theolinathi,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 844042.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)