Money vanished

Dearest FNB

On 19 December a debit order was made against my cheque account for my credit card installment (which I paid already and my debit order is only scheduled for 31 Dec) for just over R5000. Problem is this money is now just hanging up in the air somewhere as it is out of my cheque, but not in my credit. It is the festive season and I can't see how you can find it acceptable for this to take so long seeing as it is an internal debit order between my two linked fnb accounts! I have made contact every day asking what's happening with my money and the response I get is that nothing can be done until the funds reflect!!! WTH? My whole issue is that the funds are not reflecting, but upon saying this the response I get is just to wait up to 7 WORKING DAYS! Again this is making it very hard to enjoy my holiday seeing as that money is meant to go towards rent for a new apartment for my family and I, but now instead I'm stuck without a home to move into as of 1 January because I couldn't pay my rent upfront. Thank you for ruining Christmas for not only myself but for a little 5 year old too. Well done.

Regards Mr R Hennessy