cC
charles C

1 reviews | Active since Mar 2012

24 Jul 2015, 14:17

Money transfre has not been recieved

On the 18 February, I made a money transfer of 1275USD through FNB. I got confirmation from FNB that the transfer had been completed. The recipient also sent me confirmation that it had been received. <br> <br> In beginning March I gave the recipient an instruction to transfer the money back to my account. I received confirmation on 20 May (reference no. #***FS) that the transfer was made 13th April. I received a sms from FNB Forex that the bank fees for the reverse transfer was deducted from my account 26th March. When I checked my account, no money was transferred. I called the Forex dept. and sent details of the transaction to Catherine Modise back in June.<br> <br> She said she was still trying to trace the money. So far I haven't heard anything. Pls refund my money with the accrued interest.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jul 2015, 14:44
Official
Hello theforce,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 727527.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)