Money transferred to incorrect account, FNB shown no care attitude.

Good day,

It’s been a week that I’ve transferred a large amount of money from FNB to FNB but into a wrong account. Forms has been filled in and I did receive my reference number, but this doesn’t help me at all. I called last week Friday and they told me that I should mail the digital recalls department, apparently, they do not have a land line. Please supply them with a phone!!!

I mailed them 3 times, No reply from them. This is ridiculous!!! I called today (Monday) again. First off all how many departments does FNB have because they keep on transferring you to other department, does the agents even know what their doing? No, they don’t!

The 5th and final department the lady told me that se will log the call so that they can call me with my problem. I told her straight that FNB doesn’t call their clients, they are useless and careless.

FNB does not care about their clients and the client’s problems, they are simply there just to collect a salary.

FEEDBACK!!! How long can this take? Please don’t send me a SMS telling me that this query is marked highly important and that someone will get in contact with me within 24 to 48Hrs. BECAUSE YOU ARE LYING!!!

I’ll take this situation as far as possible. My next step is to go to the Ombudsman.

Regards,