Money transferred to incorrect account, FNB shown no care attitude.

Where to start, I made a large amount once-off payment from FNB to an FNB account. 2 days later I released that I'd made a mistake with the account number and that it was not reflected in the account where it was supposed to be. As I'm, not a private banker it made it very difficult for me to communicate with the bankers. I've called them and they told me that I need to complete a form for them to process the issue, and it will take up to 24Hrs for us to receive a reference number. After the reference number then they will dig into the situation and that can take up to 7 days. 7 days are you kidding me? This is ridiculous!

After several attempts of calling and resending the form, with no luck I haven't received the reference number. And to make it worse, they told me there was something wrong with the system😠 Please sort out the system!

I've transferred a large amount of money to this account and I am fully aware that it's my fault, but we all make mistakes. We are paying banking fees on monthly basis for them to assist you whenever you're in a difficult situation. I mean we are in 2022 this should've been resolved within 24Hrs.

We also try by getting the account holder's name, but according to the POPI act that was also unsuccessful.

I believe if they assist their clients much faster there will be less *****, and please do not tell me to wait 7days. 7days means that its lying in someons inbox and that they have 7days to read it. Really, FNB need to step up!!!