KM
Kabelo M

1 reviews | Active since Nov 2014

06 Mar 2015, 16:51

Money transferred not showing a week later!!!

On the 25th February 2015 I transferred R5000.00 into Mr. R.E Corcoran's Standard Bank Account. I followed up with FNB's Contact Centre and was advised the money would be showing on Mr. Corcoran's Account yesterday (05.03.2015) which is not the case as we speak. Can someone please tell me what happened to my hard earned cash because Mr. Corcoran also checked with his bank only to be told there's no trace of the said amount/transaction. The account into which the money was transferred was re-verified and confirmed to be correct. Now I'm told I need to wait for another 2 days or so before the money could be traced. I really hate the day I took a decision to migrate from Standard Bank to FNB. This bank really sucks! If it's not a delayed correspondence on every transaction made on line, they can't account for our monies or feed us with lies. (Check my previous correspondence on hello-peter) nx!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Mar 2015, 08:03
Official
Hello kagontle,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 640878.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)