CT
Cecilia T
1 reviews | Active since May 2016
30 Aug 2019, 06:16
Money transfered to a Wrong Account number
My money was transfered to a Wrong fnb account number on the 30th May on the same day I stopped the transfer from capitec. After 14 working days I was told that fnb refused to return my money.
I then went to fnb bank with all my documents I explained what happened and submitted my proof of transfer and the correct account number were I wanted my money to be trafared to but until today fnb has not contacted me.
Just a call acknowledging my query nothing.
It is almost 90 days ever since the incident has taken place still no resolution. I really need to know where to from here?
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
30 Aug 2019, 12:50Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply30 Aug 2019, 12:50
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
