CT
Cecilia T

1 reviews | Active since May 2016

30 Aug 2019, 06:16

Money transfered to a Wrong Account number

My money was transfered to a Wrong fnb account number on the 30th May on the same day I stopped the transfer from capitec. After 14 working days I was told that fnb refused to return my money.

I then went to fnb bank with all my documents I explained what happened and submitted my proof of transfer and the correct account number were I wanted my money to be trafared to but until today fnb has not contacted me.

Just a call acknowledging my query nothing.

It is almost 90 days ever since the incident has taken place still no resolution. I really need to know where to from here?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Aug 2019, 12:50
Official
Good Day 

 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback. 

The reference number is  ***NF

Regards 

Hello Peter Complaints Team 

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