Money Transfer - Forex - Find some other way to move your money

I am a small business owner and although my business is making progress funds are tight. I requested a family member to assist us on a personal level to loan us some money which they transferred from Scotland to South Africa FNB. The money arrived 24 hours later and was in clearing process when we found out that they had sent it to my business account instead of my personal account. I immediately returned the transfer with the button supp**** and informed my family that it will be back with them and he can resend. That was on the 1st of July. On the 7th of July my family informed me that the funds have still not arrived. I requested a confirmation certificate of transfer and was told that I will receive it "shortly". 8th of July no letter so I phone again and receive the same response "shortly". I decide to leave it a couple of days to allow processing but still no answer. I contact the bank AGAIN on the Friday and they tell me once again that i will receive it soon. I finally receive the email on the 12th of July stating that is was processed on the 10th. It took 10 days to return funds. I contact my family yesterday to find out status. Still no funds. I contact FNB today and was informed now that the funds were only sent on Friday the 12th and that it will take 3 - 5 days before the international bank will receive those funds. In total it takes 24 - 48 hrs for money to be transferred in but nearly 21 days before you can send it out. Thank you FNB for making a tough situation for my family almost unbearable with your failure of communication, not following through on your promises and general incompetence. I wonder if you keep the interest that you make on holding onto peoples money?