Money to be paid back!

You know I've only had good things to say about FNB. But dear golly these last few weeks I've really had a very difficult time with FNB. I can't understand how it could be SO difficult to pay me MY money back???!!!<br> <br> I've waited form the other parties side for more than 10 working days. To hear o no they never received the money all was stopped in time. THEN I contact my bank(because heaven forbid they should contact me to query the money!) o you need to fill this form in and send it back. I did that. Ok wait 5 working days, it will be sorted tadaa! Right?!<br> <br> Well it's been 8 working days(this is now after the other 10!) and still no money.<br> Phone, o no there is no direct line to Debit Card Dispute blah blah. So what must I do, o sorry they on a backlog. So when the HELL do they want me to receive my money? In a few MONTHS???!!!!! Seriously!<br> Now I was told sorry that system is offline, phone back in an hour. Hello, the fault isn't from my side. Surely you should do the best to sort it out from your side, not me go even more out of my ****** way???!!!!