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NatNaidoo N

1 reviews | Active since Mar 2017

24 Nov 2017, 13:15

Money taken out of my account twice by FNB without my knowledge

FNB withdrew funds out of my account without my knowledge. They took out money from my account which I was saving for my rent and now I don't have that money refunded to me by FNB. The 2 accounts that they deducted the money for have been sitting with the lawyers. I was unemployed for 2 years and therefore my accounts were handed over. I have agreements with the lawyers handling the accounts with payment plans in place. I just started working after being unemployed for 2 years. Both my parents are unemployed and they are dependant on me. How am I supposed to fulfill all my financial obligations, when FNB is just taking out money from my account. I want to pay my accounts but at the moment I can't just bring it up to date. I will never bank with FNB every again. I'm done with this bank. They do not care about anything but what they want. Because of FNB, I had to cry on my birthday cause they took out more money on that day again.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Nov 2017, 14:31
Official

Hello Natalie-naidoo ,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number. ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

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NatNaidoo N's update24 Nov 2017, 16:02
Reviewer Update
Unfortunately Daffnie, I've already published another review of my bad experience yet again with FNB and I was told that the money will not be refunded by the agent who handled the query and I have never been more upset by someone than today.