Money taken out of my account and no response

Item: FNB (First National Bank)
Rating: 1
Author: Tony S

On Saturday almost R3000 was taken out of my FNB Savings account without my consent. I logged a case with FNB and have still not had an explanation and the problem resolved.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

09 Jan 2018, 12:06

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

Regards,

Client Experience Team

FNB (First National Bank)'s reply09 Jan 2018, 12:06

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

Regards,

Client Experience Team

Tony S's updateReviewer Update

15 Jan 2018, 11:28

Hi FNB. This is still unresolved and the money is still missing from my account due to FNB SYSTEM PROBLEM. Please ensure this money is returned to my account. I have never had cheques paid into my savings account so how on earth can you reverse funds due to UNPAID CHEQUE ???

Tony S's update15 Jan 2018, 11:28

Reviewer Update