money taken from my account without FNB informing me

I have been dealing with FNB since forever and this is the first time i had 2 people who could not assist me. An amount of R212.75 was taken out from my account and to my knowledge the only amount i pay for is the monthly fee of R105.00. I was not informed that after a certain amount in withdrawals that i will be charged a certain amount! I am always receiving other peoples bank accounts statements and credit card statements but FNB never informed me about this "NEW FEE". I spoke to Author Pillay and he could not help me by returning this money, as i was not informed about it and 2ndly FNB did not email me any changes as i am aware of the "unlimited withdrawals"- Author advised that he is the manager and he does not know anyone at FNB who can assist me? Seriously, is this the customer service we get for being a client of FNB????? I don't think so, he sure needs to get another suitable job where he can answer "i don't know" to people. I want this money deposited back into my account or I will take this case to Wendy Knowles from EastCoast Radio and then for 1 person the entire company can get a bad name. I don't think this is fair and personally, you cannot take peoples money without informing them about it ,which FNB failed to do via email. Please can someone who can reverse this contact me, If i was informed that i would be paying for withdrawals after R5000.00 then I would have rather done transfers- IF YOU AREN'T GOING TO REFUND ME MY R212.75, then don't contact me coz i will be furious and after this mornings calls, you dont want to give me bad news and if this isnt sorted out by lunch today (12:00), I will be contacting Eastcoast Radio . Thanks