FD
Fanie D

1 reviews | Active since Dec 2011

27 Jan 2016, 12:55

Money Taken from my account

Hi, <br> <br> There is a heartless person his name is Mandla he does not understand my situation, I spoke to someone yesterday on this number *** the guys understood my situation and said he will come back to me but he didn't come back. fnb says how can we help you but failing to help. Here is my situation, fnb took R1500 from my account WITHOUT my consent, I budget that money for my boy's school transport and schools fees, how do you feel when your child sitting at home and his mom can't stop calling you. Do you have a child? come on be nice. Now am I have R2 left on my account, when I explained that you should have called me before to take my money, and angry that it is not our arrangement. you are NOT a good bank you have unprofessional people. You think for yourself, I will tell the world as am doing now, you not professional, Please reverse the money and make proper arrangements with you. I need the money URGENT PLEASE! Mandla in Legal Department please learn to understand people's needs. I know I owe fnb but make proper arrangements, don't just take my money from my bank account. it's not what we have agreed on.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jan 2016, 13:36
Official
Hello fdhladhla,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 855071.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)