Money stuck in pending with no access for weeks! Do not use FNB if you expect fast service or refunds of any sort!

I have made a purchase at Amazon and then cancelled the order so Amazon did not go forward with charging me for the order, thereafter I see that the amount charged is now stuck in "Pending" in my account since the 9th of November and now is the 22nd of November with no access to it at all! I thought it would come back in my account as other reputable banks which this same issue occurred returned my money within a week, this is not the case with FNB! Rather use Standard Bank as they return your pending money within a week. I have even filled in the dispute form and attached proof of cancellation from Amazon on Wednesday and when asked to escalate it they say they cannot and i should wait 7-14 days which is unacceptable as I am need of this money stuck in "Pending" now!

I may be switching banks soon as I cannot wait for my own money that is frozen to be returned to me for this long!

My advice is if you ever need a bank where you will not need to worry about refunds or money being returned to your account, do not use FNB! rather use a bank which will return your money and not keep it 'Pending" for weeks with no access or help at all!