Money ****** from FNB Credit card. Not only does the bank refuse to pay me my money back, they expect me to PAY them for the credit card funds that were ******.

FNB are a disgrace! I have been de*****ed. Thousands of rands where taken off of my credit card. I received an email saying that my case was declined. Not only did they have the amount and number of ********** transactions wrong, they told me that the reason was that my cellphone was ******. It never was! They offered me a paltry amount as compensation but then informed me that I would still have to pay back the remainder to them as it was on credit! I have now been a victim twice! Once by the people who stole my money and now by the bank trying to ***** more money from me! How can you treat your customers like this? I have been with FNB for over a decade! As soon as I received the SMS with the OTP asking me to enter it, I called the ***** department. I was given the run around for nearly 2 hours being told that the system was down and being transferred to department after department. I never entered the OTP into any device, but the payment still went off! You guys did not even do a proper investigation or you would have gotten the amount ****** right! And now you are telling me this is my fault? I will be escalating this issue.