Money ****** from account and no help after weeks

On the 10 February.,my mother in law's card was swallowed by atm at Chris Hani mall vosloorus. She waited for help for about 10 - 15 minutes and no one came to help. she went inside the bank and spoke to one of the consultants and the guy was unfriendly and did not act on the matter as urgently as he should have. While she was talking to the consultant, money was drawn from her account and what is surprising is that the money they drew was even over the limit of her daily limit. She then launched a complaint at the branch and she was promised that she will get feed back within a week. A month later, she is told that she will be refunded less than half of the money that was ****** from her. She is on Pension for goodness sake. We would like FNB to investigate this matter urgently and refund her the money. first of all, it should be established, who increased her daily limit. and there is cameras that has footage of who drew the money. How difficult can it be to trace the perpetrators? Please call her and deal with this urgently. <br>