1 reviews | Active since May 2017
money ****** by FNB - dispensed less cash than requested at ATM machine
<p>my husband and I redrew cash at ATM terminal near the FNB branch office in St Lucia, we were dispensed a lower amount. Immediately informed the branch office and made a complaint, no answer and no progress yet (9 months later) despite the various escalations and calls to Customer Service and as well going in person to FNB branches here in Johannesburg. No money back and no call back for excuse for so many months.</p>
Good day Ms. irinacmitrea
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. irinacmitrea
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***