Money ******

On the 08/04/2021 to 09/04/2021 a stranger hacked my account and made several transactions without my concern, they were able to made withdrawals and we didn’t receive any OTP for me to allow the transactions to go through. We visited the branch twice (Alberton and Sunward Park ) on the 09/04/201 and we were given documents to fill and we did just that, this morning 21/04/2021 we visited the sunward Park branch as we were doing a follow up and we were told that they can not help us.