Money STILL not refunded after 3 weeks!!

<p>On the 1st June, a debit order for a smart devices I bought through FNB, went off twice. I called in and was told that the money would be returned in 3-5 working days and the duplicated debit order would be sorted within 2 weeks. </p> <p>Its the 20th of June today and still no cash back? I've made 2 further calls and sent an email, with the same response of "3-5 working days".</p> <p>Now if it was me who owed you guys the money, I'd get lawyers letters and be hounded with collections calls because you want your cash back on time.</p> <p>It's terrible customer service, and I'm starting to wonder if the duplicated debit order has ever been sorted out as it still shows on online banking!</p> <p> I can't afford a double debit order and it's an inconvenience. Please have a competent person call me to have this sorted out.</p> <p> </p> <p>Thank you</p>